All jewellery is handmade in our studios using sterling silver 925 and fine silver. Due to the nature of handmade jewellery, this means not all products are the exact same and may vary slightly from the image on the website.
After placing your order please allow 10 full working days for your order to be handmade. If you have discussed a custom order with us, this can take up to 15 working days for your item to be made and dispatched.
All packaging is recyclable, and even made from recycled materials, please dispose accordingly.
If there is a fault with your item, we are so sorry to hear that!. Please contact us via email. Simply return the item to us in its original unused condition within 14 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. A refund will be issued on receipt, excluding the original delivery charge. Alternatively, if preferred, we would be happy to exchange the item.
Please note: Goods will only be accepted for return if they are returned within 14 days of delivery.
The item is your responsibility until it reaches our return address. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
As all jewellery is made to order, your item has specifically been made for you. This means we do not accept returns or exchanges. If you have ordered the incorrect ring size, alterations to the size can possibly be done, at an additional charge. (No alterations can be made if the jewellery has a stone)
Please also note we will refund an item if it is faulty, after a thorough check of the item. Personalised jewellery cannot be refunded.
Please allow 7 working days for a refund to be processed.
We recommended that you get your ring sized correctly in a jewellers.
If this is not possible, I hope these steps will help.
1. Check fitted rings, sometimes the size is stamped inside.
2. If you have a ring which fits you already, you can measure the diameter of the ring. Convert your rings ‘inside diameter’ to get you ring size by using the chart provided.
3.Get a thin strip of paper around 3mm wide and wrap around the finger where the ring would sit. This will give you the inside circumference of the ring. Convert to ring size by referring to chart.
Our rings are measured by UK sizes.